Workshops

BETTER TOGETHER:  MANAGING 5 GENERATIONS 

  Cross-Cultural and Generational Communication™

Cross Generational Team

Managing across generations is an area where organizations often see a hotbed of conflict and unfamiliarity.  There are built in advantages in terms of adjusting to new ways and helping companies in this transition.

As the boomers begin to retire, finding workers to replace them is critical and ensuring different generations can coexist in the workplace becomes increasingly important. The differences in learning styles, work styles, management styles, and communication styles can take its toll on your team.

Come learn how to identify and utilize the best from each generation and help your organization work effectively and productively with each communication style. All five generations will benefit from this workshop.

Topics addressed in this course:

■ Define the five generations in the workplace today

■ What makes them have conflict with each other?

■ When to use cross-cultural vs. generational communication

■ How generational innovation comes into play to increase your revenue

■ Generational Conflict Resolution

■  Inclusion Principles and Behavior Management

■ Retention Tips and Talent Management

■ Performance management

 
Who should attend: All employees will benefit from this workshop

Available as half day or full day session

To learn more or get a copy of our training catalog  Contact Yvonne

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EXCELLING AS A MANAGER OR SUPERVISOR

Your Management Team

Managers are the glue of an organization.  They ensure associates are replicating quality products and services to customers.  Does your organization have a strong cadre of managers and supervisors who get results?  Is your management team skilled at creating a positive work environment where high productivity and professionalism is a natural occurrence?   They have the title.  Now give them the tools.  Help your managers make the leap from worker to supervisor and earn the respect and confidence of those they lead.  Book this important workshop to develop your managers and supervisors to a superior level of competence so they can help your organization meet its objectives and vision. 

Course Highlights

■ The difference between Management and Leadership

■ The managers role as coach

■ Handling unacceptable performance and behavior

■ Conducting an associate development plan

■ 3 steps to proper delegation

■ Powerful tips to ensure consistent productivity and professional behavior

■ Who the real boss is at work & it isn’t the the CEO or the manager

■ Managing through an organizational system

■ How to deal with your boss…and those up the chain

■ Time and priorities management tips 

■ How to give constructive feedback the .CA.S.E. way

■ Avoid the pitfalls of being a new manager

■ 7 steps to establishing credibility

■ How to conduct productive meetings… and much, much more! 


Who should attend: All Managers, Supervisors, Team Leads, Project Managers

Available as half day or full day session

To learn more or get a copy of our training catalog  Contact Yvonne